Minerva™ Services

1. Minerva™ Services - Donation Mail Processing

By using a post office box that we manage on your behalf for all your campaign activities, we can take responsibility for the receipt of all your mail and free up your time to deal with matters that are more important. Here are just some of the things we can do in this regard:

Supply Business Reply and Post Office Box addresses
Open mail under supervision
Handle White Mail
Batch by account and donation type
Create manual tally
Forward to data entry

2. Minerva™ Services - Data Capture

With a staff of well trained, dedicated, data entry professionals working with state of the art data capturing technology, all responses to your promotional activities are handled the same day that the mail arrives. Here are just some of the things we can do in this regard:

Over 50 dedicated full time data entry staff
Extensive use of scanning technology
Dedicated personnel by account
On the fly record recognition
Verification of data entry donation results versus the manual tally
Response cards securely stored

3. Minerva™ Services - Data Hygiene Routines

Good donor relations begin with a good database. Moreover, your database is only as good as the effort and technology put behind ensuring the quality of the data is of the highest order. Here are just some of the things we can do in this regard:

Duplicate identification
Address correction
Data parsing
Data standardization
NCOA (National Change of Address) Updates
Create and Manage DO NOT PROMOTE (DNP) files
Create and Manage DO NOT TRADE (DNT) files

4. Minerva™ Services - Manage Banking Requirements

We remove the mystery that sometimes confounds your banking relations. After months of discussion, we have developed a banking package that offers the following:

Single bank account for all deposits
Electronic file transfer of all Credit Card donations
Electronic processing and authorization of all Monthly PAC donations
Bank verifies Credit Card donations and returns authorization to IMS
IMS handles all cheques, money orders and cash
Notification of any failed donations

5. Minerva™ Services - Fulfillment Resources

Rapid acknowledgement of all donations is an important part of maintaining excellent relationships with your donors. Our internal resources allow you access to generate up to 15,000 personalized letters an hour and ensures 24-hour turnaround for all "Thank You" correspondence, no matter how big or small the volumes.

Six cut sheet laser printers
Three High-Speed Cut Sheet Duplex Laser Printers
Throughput of 100,000 personalized letters per day
Intelligent 7-station insertion equipment
Manual insertion and assembly
Full Warehousing, Inventory Tracking and Premium Fulfillment

6. Minerva™ Services - What Donors Receive

While you have complete control of the response package that each of your donors receive our pricing model is based on a package that includes the following:

Personalized Thank You Notes
Tax Receipt Fulfillment
Questionnaire or Brochure
Plus one other communication piece